Refund policy

At Gentleman’s Edge, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.

Returns

You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by proof of purchase

Items returned without prior approval may not be accepted.

Return Process

To initiate a return, please contact us at:
support@gentlemansedge.com

Our support team will provide instructions on how to return your item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personal care products that have been opened or used

  • Items damaged due to misuse

  • Items returned after the return period

Shipping Costs for Returns

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Contact

If you have any questions about returns or refunds, please contact us at:

batsecommerce@outlook.com